Instructors vs. Learners’ Insights On ChatGPT Use in EFL Settings: Beneficial or Unfavorable?

The application of ChatGPT, an AI-driven tool launched in 2022, has sparked debate in the English as a Foreign Language (EFL) setting since its emergence, with some questioning its effectiveness and others favoring its use. This study aimed to explore the insights of how students and instructors perceive ChatGPT in the EFL context. Using a descriptive qualitative method, 34 participants comprising 17 EFL students and 17 EFL instructors provided their insights through Likert-scale questionnaires. Thematic Analysis was used to examine the data. Results revealed mixed perspectives: the majority of both students (52.9%) and instructors (52.9%) agreed that ChatGPT positively contributes to English skill improvement. Similarly, most participants (58.8% students, and 64.7%) believed it provides a good learning experience. In terms of class participation, 35.3% of students and 47.1% of instructors considered ChatGPT effective. However, opinions on its user-friendliness were divided among students (35.3% disagreed, 29.4% agreed), while a majority of instructors (58.8%) found it not easy to use. Both groups (students: 50.8%, instructors: 53.9%) disagreed that ChatGPT enhances critical thinking, possibly due to its automation feature. Regarding future use, 35.3% of students and 41.2% of instructors expressed a positive outlook. In conclusion, ChatGPT is viewed favorably overall in the aspects measured, indicating its potential for use in EFL settings.