The Impact of Applying E- Management in Improvingthe Quality of Health Services in Algerian Public Hospital Institutions: A Case Study of The Public Hospital Ahmed Ben Bella Khenchela

This study aimed to analyze the impact of electronic management on citizen satisfaction with health services in public healthcare institutions, while examining the mediating role of healthcare service quality.A questionnaire was used to collect data from 194 citizens who regularly visit public health institutions.The study employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses.The results confirmed a significant direct positive impact of electronic management on both healthcare service quality and citizen satisfaction, in addition to an indirect effect through service quality.Based on these findings, the study recommends enhancing electronic systems within healthcare institutions, training staff on their use, and strengthening digital communication channels between citizens and healthcare providers to ensure a responsive and efficient service delivery.