Development and assessment of HCI reflect: an HCI practice process self-assessment model

Abstract Many software development companies, especially small and medium-sized ones, still need to be more aware of and understand Human–Computer Interaction (HCI) values, methods, techniques, and concepts. Recent studies have shown that companies are demanding internal self-assessment of HCI practices within the software development industry. However, only a few models are available for assessing HCI practices, and they lack sufficient validation to be widely applicable. The models are mainly based on staged assessments by experts, but continuous representation models are more suitable for self-assessment. To bridge these gaps, we have developed a new process model, HCI Reflect—a self-assessment method, and structurally assessed it as a model encompassing four dimensions for self-assessing HCI practices in software development companies: human-centeredness, process and infrastructure, usability performance, and usability impact. In this article, we present the model’s theoretical foundation and the results from an international assessment study of the first version of the model, where 118 software development professionals evaluated the model’s four dimensions. The results demonstrated the significance of these dimensions, and based on this, we present a revised version. The development and assessment are the first steps towards the validation of the model, and we plan to test the underlying questionnaire for usability next. The model, when validated, would be helpful for self-assessing HCI practices in software development companies to foster knowledge and understanding of HCI practices in development teams. ACM CCS: Human-centered computing— > Human computer interaction (HCI)— > HCI design and evaluation methods.