Research and Application of Real-Time Lake Warehouse Integrated Technology in Intelligent Customer Service Scenarios

With the rapid development of mobile communication technology, evolving from 4G to 5G and anticipating the future 6G network, the network capacity has generally satisfied users' needs for business applications. However, as the demand for high-quality customer service continues to rise, telecom operators are increasingly urged to adopt digitization and intelligent tools platforms for real-time response in customer service. Additionally, the data of telecom operators encompasses sensitive information, necessitating stringent data security measures as well as technical autonomy and control. Consequently, operators urgently require the establishment of a suite of technically autonomous and controllable solutions to cater to the demands of intelligent customer service scenarios. This paper focuses on the exploration and application practices of telecom operators, particularly in the research and development of intelligent customer service products leveraging AI technology.