Implementation of Government Regulation No. 5 of 2021 Business Licensing for MSEs at the Serdang Bedagai One-Stop Investment and Integrated Services Office

This study aims to analyze the implementation of Online Single Submission Risk-Based Approach (OSS RBA) licensing services for micro and small businesses at the Serdang Bedagai Regency Investment and One-Stop Integrated Services Office (DPMPTSP). This study uses the theory of George C. Edward III with a qualitative research approach. The study results show that the implementation of OSS RBA in DPMPTSP Serdang Bedagai Regency has been running quite effectively with good communication, although there are still obstacles. Employee resources are ready, but supporting facilities need to be improved. The clear bureaucratic structure and commitment of the DPMPTSP in handling public complaints support the program's effectiveness. Supporting factors include regulations, technological infrastructure, human resource competence, socialization, and local government support. The main obstacles faced are the limitations of digital literacy, lack of socialization, system complexity, and limited infrastructure. In conclusion, resource optimization and technical support are still needed to improve service quality.