Outsourcing of Competencies: Generation Z and the Loss of Practical Skills in Organizations

In recent years, outsourcing has expanded far beyond support services and entered the core of many companies’ operations. This study reflects on how this trend is affecting the younger workforce, especially Generation Z. The central concern is whether this generation, already highly reliant on digital conveniences, may be missing out on key opportunities to develop problem-solving skills and professional autonomy. Based on a systematic review of recent literature, the paper examines the downsides of the so-called GOTDIT mindset (“Get Others To Do It”), where delegation becomes the default. While outsourcing certainly brings efficiency, the research suggests that overuse can have unintended effects on creativity, learning, and internal leadership growth. A potential solution lies in rebalancing: organizations might benefit from combining outsourcing with stronger internal development programs. By doing so, they support the growth of adaptable, capable professionals who don’t shy away from challenges, but instead, know how to approach and solve them.