Working from Home, Employee Trust and Organizational Performance at Safaricom Plc in Kenya

The specific objective of the research was to establish whether Working from Home has affected trust between employees and organization performance at Safaricom PLC in Kenya. The study adopted the explanatory research design to get primary data from the respondents that were working in the Human Resource Department on the effects of working from home on organizational performance. The target population was 99 respondents. The sample size conveniently targeted all the Ninety-nine employees who were working in the HR department at the time. Data collection was done through online questionnaire and analysis was done through used to test the effect of the variables at 95% confidence level. The findings revealed a positive effect between trust and organizational performance at (β=0.616, P=0.00). The study concluded that trust was a significant determinant variable of the organizational performance at Safaricom PLC in relation to employees working from home. Based on this conclusion, the study recommended that employers would need to provide data, logistical support, and training for workers to effectively use teleworking to enhance working conditions and workers’ productivity. One approach that may help employees go through the challenges associated with working from home is mindfulness. Employers also need to provide data and logistical support and training for workers to effectively use virtual/ teleworking to enhance working conditions and eventually workers’ productivity.