Effectiveness Of E-Ktp Services At The Population And Civil Registration Service In Gorontalo Regency

<p>This study aims to describe the effectiveness of E-KTP services at the<br />Population and Civil Registration Office of Gorontalo Regency and identify the<br />factors that influence it. The study uses a descriptive qualitative approach with<br />data collection techniques through observation, interviews, and documentation.<br />The effectiveness of the service is analyzed based on indicators of goal<br />achievement, integration, and adaptation. The results of the study indicate that<br />although the E-KTP service has shown an increase in terms of the number of<br />recordings and printing each year, there are still obstacles in terms of timeliness<br />of service, data errors, and employee attitudes towards the community. Factors<br />that influence service effectiveness include employee ability, expertise,<br />knowledge, attitude, motivation, and work stress. This study concludes that the<br />E-KTP service in Gorontalo Regency is not yet fully effective and requires<br />improvements in aspects of human resources and service systems.</p>