A Study on the Empowerment Mechanisms and Enhancement Strategies of Emotional Intelligence in Secretarial Communication and Coordination

As the central hub of organizational communication, secretaries must effectively coordinate multiple demands in complex situations. Emotional intelligence, with its advantages in emotion recognition, empathetic feedback, and regulatory strategies, has become a key factor in enhancing the effectiveness of secretarial communication. This paper systematically explores the empowerment mechanisms of emotional intelligence in secretarial communication and coordination, including emotion recognition and meaning reconstruction, dynamic regulation of relational capital, cognitive adjustment in stressful contexts, and systemic approaches to conflict coordination. However, secretaries currently face numerous challenges in the practical application of emotional intelligence, which are mainly manifested in emotional recognition biases, a lack of self-regulation, heightened relational tension, and rigid communication styles. To improve secretaries’ emotional intelligence, it is necessary to reinforce the foundation of self-awareness and elevate emotional consciousness; strengthen emotion regulation mechanisms and build psychological resilience systems; enhance social perception capabilities to identify collective emotional patterns; and establish robust relational coordination mechanisms to promote flexible governance in organizational communication.