The Role of the External Environment and Company Capabilities on Company Performance of ICT Wholesale Carrier Service Company in Indonesia

This study aims to empirically examine the empirical effect of External Business Environment and Company's Capabilities on Company Performance in the Wholesale Carrier Service industry with the scope of Network and Infrastructure in Indonesia.Our study used a strategic management approach with a causality methodology using SEM-PLS, conceptually based on several hypothesized relationships and an in-depth literature review and hypothesis testing was carried out using a random sample of 55 out of a population size of 60.The results of this study show that there is a significant role of the External Business Environment and Company Capability factors in wholesaler information and communications technology industry companies with the scope of networks and infrastructure in Indonesia.The results of this study are expected to have managerial implications for the management of telecommunications companies in Indonesia, especially the application of company capabilities that have a dominant impact in improving the Company's performance.It also provides theoretical implications for relevant theories by contributing in the form of recommendations related to research results, especially for the Wholesale Carrier Service industry with the scope of Network and Infrastructure, and understanding their impact on increasing digital and economic literacy in Indonesia.Theoretical, practical, and future study limitations and recommendations are also discussed.