Staff and Referrer Experiences and Challenges With a New Emergency Department Avoidance Service for Older People: A Qualitative Study
Our findings emphasise how quality improvement initiatives, informed by staff and patient feedback, can drive necessary adjustments to enhance service user and stakeholder satisfaction. Our study has provided insights that can help guide CARE and similar programmes in evolving to meet growing urgent care needs for older populations, improve patient outcomes, and support long-term viability in healthcare systems.
Authors
- Miia Rahja (ORCID: https://orcid.org/0000-0003-0845-5459)
- Gill Harvey (ORCID: https://orcid.org/0000-0003-0937-7819)
- Sarah Collyer (ORCID: https://orcid.org/0000-0002-8894-6110)
- Elizabeth Lynch (ORCID: https://orcid.org/0000-0001-8756-1051)
Institutions
- Flinders University (AU)
Publication Details
- Journal
- Emergency Medicine Australasia
- Published
- 2025-07-01
- DOI
- https://doi.org/10.1111/1742-6723.70088
- Primary Topic
- Emergency and Acute Care Studies
- Type
- article
- Field-Weighted Citation Impact
- 0.00
Funders
- Australian Government
- Flinders University