A Research Study on Awareness & Progress of Electronic Banking (E- banking) In India

The Indian banking sector is crucial to the economic growth of any nation, and in recent years, India's banking industry has experienced substantial transformation. This evolution has been largely driven by regulatory reforms and the rapid adoption of digital technologies. These developments have compelled banks to improve service delivery and adapt to changing customer expectations. Although e-banking has seen widespread adoption across India, it is still essential to evaluate how effectively banks are delivering these services and whether they align with customer needs. The study used a mixed-method approach, collecting quantitative/Numerical data on e-banking usage with qualitative insights from customers of leading Indian banks. The findings reveal a marked increase in e-banking usage, spurred by rising smartphone penetration and initiatives like Digital India. However, they also underscore the need for banks to invest in secure, user-friendly digital platforms while addressing challenges related to the digital divide. For e-banking to contribute to inclusive growth, collaboration between policymakers and banking institutions is vital.