Cognitive-Person Factors and Organisational Citizenship Behaviour: Mediating Role of Employee Engagement

While research indicates that organisational citizenship behaviour is a positive employee outcome influenced by various cognitive-person factors, few studies have examined the specific individual cognitive processes that affect organisational citizenship behaviour.Drawing on Social Identity Theory and the Job Demands-Resources (JD-R) model, this study investigates the impact of prosocial values, cognitive moral development, and person-organisation fit as cognitive-person factors influencing organisational citizenship behaviour.Furthermore, it explores the mediating role of work engagement in these relationships.Data were collected using questionnaires from 302 civil servants across eight ministries in Ghana, employing a time-lagged design, and analysed using JASP software.The findings reveal that the three cognitive-person factors positively influence organisational citizenship behaviour.Additionally, work engagement mediates the link between these cognitive-person factors and organisational citizenship behaviour.This research is among the maiden studies to explore how work engagement mediates the positive relationship between cognitive-person factors such as prosocial values, cognitive moral development, and person-organisation fit and organisational citizenship behaviour in Ghana.