Management of Inclusive Education Oriented towards Online Learning Services in Public Elementary Schools

This study explores the management practices, challenges, and potential solutions in implementing inclusive education programs oriented towards online learning services in public elementary schools in Banda Aceh, Indonesia. Using a qualitative descriptive approach with a case study design, data were collected through interviews, observations, and document analysis involving school principals, teachers, and parents. The findings reveal that inclusive students were generally treated the same as regular students during online learning, with limited differentiation or specialized support. Challenges included teachers’ lack of training in inclusive pedagogy, parents' limited digital literacy, and inadequate school infrastructure to support students with special needs in a remote learning environment. Despite these constraints, the study found strong support for inclusive education from school communities. However, the absence of individualized support programs highlights the need for more targeted planning, professional development, and infrastructure improvements. This research underscores the importance of adaptive management strategies in inclusive education, particularly in the context of digital learning.