The Influence of Trust and Transaction Security on Interest in Using The QRIS Payment System

This study aims to determine the effect of trust and transaction security on interest in using the QRIS payment system (study on QRIS users in Bandung City). The development of technology and payment systems today has encouraged new innovations, including the use of QRIS as an increasingly popular digital payment method. In this case, understanding the interaction between trust, security, and interest in use is very important. This study uses quantitative methods with a population of QRIS users in Bandung City. The sample was taken by purposive sampling by distributing questionnaires to 200 respondents. Data collection was done through a questionnaire using a five-point Likert scale. Data analysis includes validity, reliability, descriptive statistics, classical assumptions, multiple linear regression, hypothesis testing, and determination coefficient testing. The results showed that the research instruments were valid and reliable. There is a strong correlation between trust and security variables on interest in using, with an influence contribution of 41.8%. These findings indicate that trust and security have a positive and significant effect on interest in using the QRIS payment system in Bandung City.

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Publication Details

Journal
Airlangga Journal of Innovation Management
Published
2025-06-28
DOI
https://doi.org/10.20473/ajim.v6i2.72597
Primary Topic
FinTech, Crowdfunding, Digital Finance
Type
article
Field-Weighted Citation Impact
0.00
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article

The Influence of Trust and Transaction Security on Interest in Using The QRIS Payment System

Sri Raharso, Ermina Tiorida, Alya Putri Nabila
Airlangga Journal of Innovation Management
FinTech, Crowdfunding, Digital Finance
article

The Influence of Trust and Transaction Security on Interest in Using The QRIS Payment System

Sri Raharso, Ermina Tiorida, Alya Putri Nabila
article en

Abstract

This study aims to determine the effect of trust and transaction security on interest in using the QRIS payment system (study on QRIS users in Bandung City). The development of technology and payment systems today has encouraged new innovations, including the use of QRIS as an increasingly popular digital payment method. In this case, understanding the interaction between trust, security, and interest in use is very important. This study uses quantitative methods with a population of QRIS users in Bandung City. The sample was taken by purposive sampling by distributing questionnaires to 200 respondents. Data collection was done through a questionnaire using a five-point Likert scale. Data analysis includes validity, reliability, descriptive statistics, classical assumptions, multiple linear regression, hypothesis testing, and determination coefficient testing. The results showed that the research instruments were valid and reliable. There is a strong correlation between trust and security variables on interest in using, with an influence contribution of 41.8%. These findings indicate that trust and security have a positive and significant effect on interest in using the QRIS payment system in Bandung City.

Airlangga Journal of Innovation ManagementVol. 6(2)
Bandung Institute of Technology (ID), Politeknik Negeri Bandung
Openalex Percentile: Top 73%
FinTech, Crowdfunding, Digital Finance
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The Influence of Trust and Transaction Security on Interest in Using The QRIS Payment System — Sri Raharso, Ermina Tiorida, et al. · Airlangga Journal of Innovation Management (2025) | TGRS Research Map | TGRS