Teamwork in higher education doesn’t just happen: How an innovative online tool fosters students’ collaboration and communication

In response to the growing importance of collaboration and communication skills in the digital era, this study investigates the efficacy of a novel digital toolbox designed to enhance teamwork among students. The toolbox, comprising self-study materials accessible via the institution's learning platform, was developed to improve team dynamics, communication and inclusion. A qualitative study involving 211 undergraduate students across 27 teams was conducted to assess the toolbox's impact on teamwork collaboration. Results indicate that teams utilising the toolbox experienced improved communication, conflict resolution and inclusion. However, inconsistent usage patterns revealed areas for improvement. The findings underscore the significance of thoughtful integration of digital tools in fostering effective and inclusive teamwork within higher education context. Furthermore, the study highlights the need for active support in developing these crucial skills, as they are not innate. This innovative learning approach offers benefits to students, faculty and institutions in addressing future skill requirements.