Boosting students’ motivation for cultural sensitivity via the use of Metaverse in flipped classrooms

Cultural sensitivity, the ability to interact with diverse cultural backgrounds, is often developed through experiential learning, such as service-learning. Flipped learning involves students reviewing theoretical information before practicing skills in class. Undergraduate students increasingly consist of Generation Z, whose growing environment filled with technology, prefer active online learning. This study examined the use of Metaverse as a flipped learning approach to enhance undergraduate students’ cultural sensitivity. Twenty-two undergraduates used the Metaverse to learn about ethnic minorities and engage in interactive activities before designing service projects. Questionnaires were used to gather their insights on this experience. Results indicated high satisfaction with the Metaverse, as it enhanced their understanding of ethnic minorities and offered reflection opportunities. Interactive activities and the design of virtual environment (e.g., tasks-orientated) in the Metaverse were key in motivating students to develop cultural sensitivity through peer collaborations. These findings offer valuable insights for educators on optimizing Metaverse design.