The Built Environment as Organizational Capacity: A Post‐Occupancy Evaluation of a Child Advocacy Center

ABSTRACT This pilot study uses a Child Advocacy Center (CAC) case study to investigate the use of space and built environment in nonprofit organizations. Conceptually, we frame the built environment as a dimension of organizational capacity because design approaches may support or hinder the ability of a mission‐oriented organization to implement its programs. Relying on a post‐occupancy evaluation, we classify design choices into “Two‐Dimensional Plan View,” “Three‐dimensional Room‐View,” and “Boundary Spanning” factors and show how they impact service delivery, both positively and negatively. We conclude with implications for future research.