The Impact of the KPI System on Employee Motivation to Improve Skills and Work Effectiveness in a Ship Management Company

The aim of this article is to analyse the impact of the KPI (Key Performance Indicators) system on employee motivation in terms of developing competences and improving work effectiveness. The research was conducted on a sample of 114 employees using a questionnaire based on a Likert scale. The one-factor ANOVA technique was used to analyse the results. The results clearly showed that high awareness of the role of the KPI system, regular feedback, knowledge of goals and appropriate support and resources have a significant impact on the level of employee motivation to develop their own skills and improve work performance. The article discusses both theoretical aspects and practical implications of the results that can constitute a basis for improving the quality of management based on KPI indicators in a ship management company.