ANALYSIS OF PROTOCOL OPTIMIZATION FOR OPERATIONAL EXCELLENCE

This study investigates the operational efficiency of Flyrad's Aviation Portal Services, a Bengaluru-based EdTech company focusing on aviation career development.It explores how standard operating procedures (SOPs), process automation, and interdepartmental coordination influence workflow efficiency, service quality, and scalability.Using structured questionnaires and SPSS statistical tools, data from 120 respondents were analyzed through descriptive statistics, Chi-Square, T-test, ANOVA, correlation, and regression analysis.The study revealed moderate clarity in workflows and significant opportunities for SOP improvement, digital integration, and resource optimization.A Cronbach's Alpha of 0.939 validated the instrument's reliability.The study concludes with strategic recommendations for enhancing operational performance and scalability.