Didactic means of forming constructive speech behavior of the future teacher in conflict situations of professional activity: tactics and strategies

Introduction . In the era of globalization of the world economy, the role of mutually beneficial and constructive dialogue in the world professional space is growing. In this regard, constructive speech influence plays a priority role, in particular in conflict situations arising in pedagogical activities. The purpose of the research IA to test a model for the formation of constructive speech behavior of the future teacher in conflict situations of professional activity. Materials and methods . The methodological basis of the study was the provisions of the concepts of pedagogical support, communicative, situational, competency and personality-activity approaches to the formation and development of cognitive knowledge, psychological stability and pedagogical functions in the conflicting communicative influence of students. Results . A model has been developed for the formation of constructive speech behavior of the future teacher in conflict situations of professional activity, empirically substantiated pedagogical conditions and diagnostic tools for its implementation. The content of the course "Fundamentals of Pedagogical Skills" is supplemented by the educational and methodological manual "Communicative Conflictology," containing the educational module "Speech Tactics in Conflict Situations of the Teacher's Professional Activities," which presents a communicative workshop aimed at expanding conflictological knowledge, tactful manifestation and regulation of motives and needs in conflict situations (express interest in the constructive resolution of the conflict, objectively and tolerantly perceive the communicative intentions of the speaker, the context of the application of a particular speech formula), speech actions (the ability to control the process of destructive speech interaction, create and maintain a friendly atmosphere, reduce the degree of misunderstanding between conflicting parties and the level of conflict). Discussion and conclusions . The formation of the future teacher's experience of constructive settlement by speech behavior of students in conflict situations as part of the implementation of educational, educational and developmental tasks occurs due to the use of game, modeling, personality and socially oriented pedagogical technologies based on problem learning in the educational process.