Determinants of User Acceptance of the Halodoc Application: An Analysis of User Experience and User Satisfaction

Halodoc is one of the leading mobile health (mHealth) applications in Indonesia, offering services such as online doctor consultations, medicine delivery, and health information. This study examines the factors influencing user acceptance of the Halodoc app, focusing on the roles of user experience and satisfaction. The research involved a survey of 81 Halodoc users, followed by validity and reliability testing of the research instruments. Results showed that most items had high validity, with correlation values ranging from 0.775 to 0.851 for user acceptance, and above 0.75 for user experience (except one item). Reliability was also high, with Cronbach’s Alpha values exceeding 0.8 across categories. The highest average score was found in user satisfaction (21.77), indicating consistently high levels of satisfaction. Significant correlations were observed among user acceptance, user experience, service quality, and user satisfaction—most notably between user acceptance and satisfaction (0.8314). Regression analysis identified user experience and satisfaction as significant predictors of user acceptance, accounting for 74.4% of the variance. In contrast, service quality did not show a significant effect. The final regression model after stepwise elimination confirmed the strong influence of user experience (coefficient = 0.3513) and satisfaction (coefficient = 0.4399). These findings highlight the importance of enhancing user experience and satisfaction to increase user acceptance of mHealth applications like Halodoc.