THE FACTORS IMPACTING THE QUALITY OF WORK LIFE OF CONTRACTED EMPLOYEES IN THE PROVINCIAL ELECTRICITY AUTHORITY'S ELECTRIC POWER SYSTEM

Purpose – This study examines factors influencing the quality of work life (QWL) of outsourced employees in Thailand’s electricity sector, focusing on labor management practices. Methodology – A quantitative survey design was employed, utilizing structured questionnaires to collect data from 484 outsourced employees of the Provincial Electricity Authority (PEA). Descriptive and inferential statistical analyses, including t-tests, ANOVA, and multiple regression analysis, were used to examine the relationships between labor management factors and QWL. Results – The study found that workplace safety, skill development, and labor relations significantly influence QWL, with workplace safety management being the most critical factor. Organizational size was also found to impact on QWL, as employees in larger firms reported better working conditions. However, compensation and welfare management were identified as areas needing improvement, with moderate satisfaction levels reported. Implications – Based on the research findings, the implications suggest that outsourcing organizations should prioritize skill development management as the most critical factor influencing quality of work life, followed by workplace safety and labor relations management. While organizational size significantly impacts employee well-being, addressing compensation inadequacies remains essential for sustainable workforce retention and satisfaction. Originality/Value – This study contributes to the literature on labor management by providing empirical insights into outsourced employee experiences in the energy sector. It underscores the importance of structured labor policies to balance cost efficiency with workforce well-being, promoting sustainable employment practices.