Predictors of Employees’ Organizational Commitment: The Moderating Effect of Supervisor Accessibility in Ho Chi Minh City’s Travel Agencies

This study examines employee engagement within tourism organizations to address the critical challenge of establishing and maintaining a stable workforce in Vietnam’s tourism industry. The ongoing talent shortage, exacerbated by the COVID-19 pandemic, has intensified the difficulty of achieving long-term employee retention. To explore this issue, this study investigates the influence of perceived organizational support, job satisfaction, psychological empowerment, organizational trust, and supervisor accessibility on organizational commitment, with the goal of enhancing workplace sustainability. Using data collected from 418 participants, the study employs structural equation modeling to analyze the relationships between these variables. The findings reveal a positive correlation between perceived organizational support and organizational commitment. Furthermore, supervisor accessibility is identified as a significant moderating factor, positively affecting perceived organizational support, psychological empowerment, job satisfaction, and organizational trust. These results contribute to the understanding of factors that promote sustainable workforce development in the tourism sector.