User-Centered Untact Experience Design for Unmanned Cafe Kiosks

Driven by rapid technological advancement and evolving social demands, the “untact” economy-centered on unmanned services-has seen significant growth. As human-technology interaction becomes increasingly sophisticated, expectations for high-quality user experiences in unmanned service environments are rising accordingly. This study examines user interactions with unmanned cafe kiosks through literature review, field observation, and user research, aiming to propose interface design improvements grounded in user needs. The proposed design focuses on restructuring interface layouts from a user-centered perspective, integrating personalized features, enhancing guidance elements, and improving operational efficiency. Findings indicate that these enhancements significantly improve usability and user satisfaction. By systematically analyzing visual structure and functional usability, this study underscores the potential of UI design to enhance user experience, offering both theoretical insights and practical contributions to the field of contactless service design.