The Influence of Product Quality, Service Quality and Price on Consumer Repurchase Interest of Sepinggan Food Stall in Pontianak City

Food is an irreplaceable basic need for humans, and is now also part of a lifestyle and a symbol of social status. This development has driven the growth of the culinary industry, including in Pontianak City, which is marked by the increasing number of restaurants. Increasing competition requires business actors such as sepinggan food house to maintain product quality, service, and pricing strategies in order to maintain consumer repurchase interest. This study aims to analyze the effect of product quality, service quality, and price on consumer repurchase interest at sepinggan food house. This study uses a quantitative approach with a survey method. The type of research used is associative causal, with a purposive sampling technique. The number of samples was 100 respondents who had made purchases at least twice. The data collection instrument was a questionnaire, and the data was analyzed using multiple linear regression analysis. The results showed that product quality had a significant effect on repurchase interest (Sig. = 0.002) with a positive correlation (r = 0.711). Price also had a positive and significant effect (coefficient = 0.406; Sig. = 0.000). However, service quality does not have a significant effect (Sig. = 0.114). In conclusion, product quality and price are important factors that influence consumer decisions to make repeat purchases at sepinggan food house, while service quality does not have a significant effect.

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Publication Details

Journal
Journal of Asian Multicultural Research for Economy and Management Study
Published
2025-06-30
DOI
https://doi.org/10.47616/jamrems.v6i2.623
Primary Topic
Consumer Behavior and Marketing Influence
Type
article
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article

The Influence of Product Quality, Service Quality and Price on Consumer Repurchase Interest of Sepinggan Food Stall in Pontianak City

Adhi Pangeran Pangestu, Sukardi Sukardi
Journal of Asian Multicultural Research for Economy and Management Study
Consumer Behavior and Marketing Influence
article

The Influence of Product Quality, Service Quality and Price on Consumer Repurchase Interest of Sepinggan Food Stall in Pontianak City

Adhi Pangeran Pangestu, Sukardi Sukardi
article en

Abstract

Food is an irreplaceable basic need for humans, and is now also part of a lifestyle and a symbol of social status. This development has driven the growth of the culinary industry, including in Pontianak City, which is marked by the increasing number of restaurants. Increasing competition requires business actors such as sepinggan food house to maintain product quality, service, and pricing strategies in order to maintain consumer repurchase interest. This study aims to analyze the effect of product quality, service quality, and price on consumer repurchase interest at sepinggan food house. This study uses a quantitative approach with a survey method. The type of research used is associative causal, with a purposive sampling technique. The number of samples was 100 respondents who had made purchases at least twice. The data collection instrument was a questionnaire, and the data was analyzed using multiple linear regression analysis. The results showed that product quality had a significant effect on repurchase interest (Sig. = 0.002) with a positive correlation (r = 0.711). Price also had a positive and significant effect (coefficient = 0.406; Sig. = 0.000). However, service quality does not have a significant effect (Sig. = 0.114). In conclusion, product quality and price are important factors that influence consumer decisions to make repeat purchases at sepinggan food house, while service quality does not have a significant effect.

Journal of Asian Multicultural Research for Economy and Management StudyVol. 6(2)
Universitas Muhammadiyah Pontianak (ID)
Openalex Percentile: Top 81%
Consumer Behavior and Marketing Influence
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The Influence of Product Quality, Service Quality and Price on Consumer Repurchase Interest of Sepinggan Food Stall in Pontianak City — Adhi Pangeran Pangestu, Sukardi Sukardi · Journal of Asian Multicultural Research for Economy and Management Study (2025) | TGRS Research Map | TGRS