Violence Practices Faced by Foreign Female Employees in Hotel Businesses

This study explores the forms and dynamics of violence experienced by foreign women employed in hotel businesses in Türkiye. The primary aim is to identify and examine the types of violence encountered by foreign women employees in the workplace. Data were collected between July 30 and August 10, 2024, through semi-structured, in-depth face-to-face interviews with foreign women working in hotels located in Antalya and Bodrum. The sample consisted of 20 participants employed in various departments such as housekeeping, front office, animation, guest relations, and SPA services. Participants were selected using purposive sampling, focusing on those who had completed at least one tourism season in Türkiye. The data were analyzed using qualitative content analysis. The findings reveal that many participants were subjected to verbal abuse, exclusion based on nationality or physical appearance, mobbing by supervisors, and in some cases, sexual harassment by guests or colleagues. It was also found that most do not report these incidents due to fear of job loss, language barriers, and lack of institutional support. The study recommends developing workplace policies to protect foreign women, establishing accessible reporting mechanisms, and implementing intercultural sensitivity training for hotel staff.

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Publication Details

Journal
Journal of Hospitality and Tourism Issues
Published
2025-06-29
DOI
https://doi.org/10.51525/johti.1653577
Primary Topic
Workplace Violence and Bullying
Type
article
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article

Violence Practices Faced by Foreign Female Employees in Hotel Businesses

Barış Çıvak, Nozimakhon Dalieva
Journal of Hospitality and Tourism Issues
Workplace Violence and Bullying
article

Violence Practices Faced by Foreign Female Employees in Hotel Businesses

Barış Çıvak, Nozimakhon Dalieva
article en

Abstract

This study explores the forms and dynamics of violence experienced by foreign women employed in hotel businesses in Türkiye. The primary aim is to identify and examine the types of violence encountered by foreign women employees in the workplace. Data were collected between July 30 and August 10, 2024, through semi-structured, in-depth face-to-face interviews with foreign women working in hotels located in Antalya and Bodrum. The sample consisted of 20 participants employed in various departments such as housekeeping, front office, animation, guest relations, and SPA services. Participants were selected using purposive sampling, focusing on those who had completed at least one tourism season in Türkiye. The data were analyzed using qualitative content analysis. The findings reveal that many participants were subjected to verbal abuse, exclusion based on nationality or physical appearance, mobbing by supervisors, and in some cases, sexual harassment by guests or colleagues. It was also found that most do not report these incidents due to fear of job loss, language barriers, and lack of institutional support. The study recommends developing workplace policies to protect foreign women, establishing accessible reporting mechanisms, and implementing intercultural sensitivity training for hotel staff.

Journal of Hospitality and Tourism IssuesVol. 7(1)
Anadolu University (TR)
Openalex Percentile: Top 79%
Workplace Violence and Bullying
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Violence Practices Faced by Foreign Female Employees in Hotel Businesses — Barış Çıvak, Nozimakhon Dalieva · Journal of Hospitality and Tourism Issues (2025) | TGRS Research Map | TGRS