Assessing water quality: a study of physical and chemical parameters for PDAM customers in Handil Bakti Village

Water sourced from the Regional Drinking Water Company (PDAM) has now been widely used and spread to all water customers from household area. The large number of requests and the distribution process for clean water needs will affect the quality of the water either in physical or chemical parameters. The research aims to determine the quality of water and responses from PDAM customers, which is based on the type of research in qualitative methods and surveys using questionnaires to respondents. The results indicated that the quality of water received by PDAM customers shows variations in compliance with the drinking water quality standards set by Indonesian Minister of Health Regulation No. 492/Menkes/Per/IV/2010. Responses to the research questionnaire revealed that perceptions of water quality—such as clarity, odor, taste, crustiness, water flow volume, and daily water needs—tend to be consistent among respondents.