Systems Intelligence and Perceived Teamwork Efficiency in an Organizational Context

Teams play a fundamental role in modern organizations where effective teamwork is essential for success in increasingly complex and dynamic environments. Systems Intelligence (SI) approaches human systems, such as organizations and teams from bottom-up, human-centered, behavioral and interactional perspectives. Although previous research has reported positive correlations between SI and different successive behavioral outcomes in organizations, the work is limited in terms of examining interactional aspects between actors. The goal of this study was to examine the relationship between SI and perceived teamwork effectiveness. We conducted a survey in a financial sector company. The results showed a positive correlation between SI, its eight factors, and perceived teamwork effectiveness. The results also showed that higher perceived teamwork effectiveness is associated with higher systems intelligence. These results give further support for the systems thinking concept in which team emergent successive behavior is closely linked to interconnected relationships between actors.