Fairness in Designing Decision-Making Processes with Multi-Agent Systems and Human Factors

This paper explores the integration of Human Factors (HF) into Multi-Agent Systems (MAS) to enhance fairness in decision-making processes in Industry 5.0 environments. We contribute with a human-centred perspective in the development of MAS by integrating the physiological aspects of workers in the manufacturing industry. This culminates in the measurement of human resilience. This paper presents an automotive manufacturing environment where wearable sensors and AI-driven analytics assess workers' physiological and psychological stress levels to calculate a human resilience score. This score, along with worker preferences, supports a dynamic worker allocation algorithm based on MAS that adapts to production demands. Our approach embodies the Industry 5.0 vision of technologies that support adaptive, transparent and, above all, fair human management. The system uses advanced technologies to meet business goals and employee needs and to promote a more inclusive, supportive and people-centred work environment.