E-Learning as a Catalyst for Competence Development in Smart Failure Management: A SME-Focused Approach

The accelerating pace of digitalization and the growing need for flexible production processes present significant challenges for small and medium-sized enterprises (SMEs), particularly in managing failures and implementing systematic problem-solving processes (PSPs). This paper explores the integration of e-learning technologies for competence development within a smart failures management system. Central to the approach is the design of an interactive, gamified learning platform that supports employees in acquiring and applying problem-oriented methods. Based on the principles of the Berlin Problem-Solving Cycle, the platform combines digital learning tools with practical case studies, video tutorials, and a dialog-driven method selection process. The approach aims to reduce barriers to method adoption, automate routine tasks, and sustainably enhance employees' problem-solving capabilities. Leveraging innovative technologies such as Natural Language Processing (NLP) and Transfer Learning (TL), the platform optimizes method selection while offering a cost-effective alternative to traditional training. Results demonstrate that e-learning plays a pivotal role in improving problem-solving competence and fostering a positive error culture in SMEs. This paper provides a practical perspective on the potential of digital learning environments for workforce development and their critical importance in supporting SMEs' success within a digitalized production landscape.