Key Findings of the ISSIP White Paper on "AI Challenges to Global Democracy"

This contribution draws attention to the findings of a dedicated ISSIP* Ambassador Series on artifi-cial intelligence (AI) and democracy, which took place in the latter half of 2024.The contribution presents the key findings of this event series, based on the ISSIP White Paper "AI Challenges to Global Democracy", which was published in Spring 2025. The White Paper synthesises insights from a collaborative international community seeking to navigate these complex issues in a series of virtual panel discussions. Experts from diverse fields, representing different regions and jurisdic-tions of the world, explored the complex intersection between AI and democratic governance, with a focus on service innovation. They highlighted the incumbent risks and opportunities of AI and, in particular, how AI might reshape communicating, thinking, deliberation, policy-making, and en-gagement and public trust in democratic institutions. The White Paper also considers the findings from an online survey and position statements gathered from various stakeholders during the Am-bassador Series. Finally, the White Paper highlights key questions for future service science re-search, serving as initial inspiration for improving service research. Given AI’s dual role as both a benefit and a risk to democracy, it advocates for a sandbox environment to explore collective intel-ligence and new democratic models— a key issue in applied ergonomics.*The International Society for Service Innovation Professionals, https://issip.org/