Satisfaction of Women Passengers Towards Vidiyal Scheme – A Study with Special Reference to Villupuram District

Abstract: This study investigates the satisfaction levels of women passengers utilizing the Vidiyal Scheme in Villupuram District. The Vidiyal Scheme, an initiative aimed at enhancing transportation accessibility for women, provides affordable and secure travel options. The research focuses on understanding the perceptions, experiences, and challenges faced by women passengers who rely on this service. A structured questionnaire was used to collect data from a representative sample of women who have used the Vidiyal Scheme in the district. The analysis reveals key factors influencing satisfaction, including the affordability, safety, punctuality, and comfort of the service. Additionally, the study highlights areas for improvement in service delivery, particularly in terms of frequency and infrastructure. The findings suggest that while the scheme has been beneficial in providing a secure mode of transport, there is room for enhancing the overall service quality to further meet the needs and expectations of women passengers. This study aims to contribute to policy recommendations for optimizing the Vidiyal Scheme and similar initiatives aimed at empowering women through better transportation systems.