Digital Government Model for Enhancing the Effectiveness of New Public Management in the Digital Age

Even if digital government improves the utilisation of the principles of new public management to bolster the overall effectiveness of governmental operations and performance, this study is still motivated by the failure of most of the studies to highlight such essential values of digital government system. To respond to such a gap, this study uses integrative review to evaluate and explore edifying effects of digital government system on new public management. In the modern digital age, findings indicated the creation of digital government to enhance the adherence to new public management principles that in turn improves the effectiveness of governmental operations. However, to operate within the principles of new public management that emphasise the importance for improving the efficiency of the modern government’s operations, it is suggested that governments must adopt the Digital Government Model for Enhancing the Effectiveness of New Public Management in the Digital Age. The model emphasises the need for the utilisation of the modern internet and information technologies to create the digital government system that enhances the effectiveness of new public management by encouraging the restructuring of government organisation to reduce costs whilst also improving its overall operational efficiency. Though these findings enrich the existing theories and literature on digital government system and new public management, future studies must still focus on evaluating how digital government improves resource optimisation.