Strategic Oversight and Governance Framework for Business Process Management at Old Mutual Namibia

This paper explores the strategic oversight and governance framework underpinning Business Process Management (BPM) at Old Mutual Namibia. As part of the broader Old Mutual Group, the Namibian subsidiary aligns its BPM governance with the Group Governance Framework (GGF), which emphasizes ethical conduct, regulatory compliance, and risk mitigation (Old Mutual, 2023). It also emphasizes ethical leadership and compliance with the King IV principles of corporate governance (Old Mutual, 2021). Central to this framework are the Principles and Practices of Financial Management (PPFM), which guide discretionary participation business and ensure transparency in decision-making (Old Mutual Namibia, 2024). The governance structure is further reinforced by the Regulatory Compliance Risk Policy, which outlines the mechanisms for managing legal and regulatory risks (Old Mutual, 2020). This strategic alignment enables Old Mutual Namibia to integrate BPM into its enterprise-wide risk and performance management systems, thereby enhancing operational efficiency, enhance accountability, foster innovation across business units and stakeholder trust. Key instruments such as the Regulatory Compliance Risk Policy and the Principles and Practices of Financial Management (PPFM) serve as foundational tools for embedding BPM within the broader strategic and operational context (Old Mutual, 2020). The study concludes that a well-structured governance model is essential for sustaining BPM initiatives in dynamic financial environments. The paper concludes that a robust governance framework not only supports BPM sustainability but also positions the organization to respond effectively to dynamic market and regulatory environments.