Evaluation of Users Satisfaction of Electronical Medical Record System at Phreah Ang Doung Hospital

Background : Electronic Medical Record (EMR) has been implemented in hospitals and clinics worldwide. The implementation of this system was to improve the quality of patient care, reduce medical errors, and provide facilities that not only improve patient safety but also enhance workflow in healthcare facilities. In Cambodia, the government encourages the use of the EMR system. Preah Ang Duong Hospital is the national hospital that implemented the EMR system for the first time launched on 06 June 2019. Therefore, this study aimed to determine User Satisfaction with the Electronic Medical Record System (EMR) at Preah Ang Duong Hospital in 2022. Methods: A cross-sectional study was conducted to evaluate the satisfaction of 236 health staff using the EMR system in Preah Ang Duong Hospital. Data was collected using Google Forms, and data entry and analysis were performed in IBM SPSS version 20. A descriptive analysis was performed to calculate the percentage of each variable related to participants› characteristics and users› satisfaction with EMR System Quality, Information Quality, and Service Quality. Results: This study showed that among 236 participants, there were 129 female participants (54.7%) and 107 male participants (45.3%), and the most numerous age groups were around 26 to 45 years old. Most are doctors (29.2%) with computer experience (96.2%). Users› satisfaction related to system quality was between 86.9% and 93.3%, service quality was between 86.5% and 90.2%, and information quality was between 84.7% and 89%. Conclusion: This study revealed that the users were strongly satisfied with the system, service, and information quality of the EMR system. EMR should be expanded to be implemented in other health facilities since it provides users with systems, service quality, and information.