The Impact of Green Human Resource Management on Service Quality: A Field Study from the Perspective of Employees at the General Electricity Company in Bani Walid, Libya

This study aimed to explore the impact of Green Human Resource Management (GHRM) across its key dimensions-green recruitment and selection, green training, green performance appraisal, green rewards and motivation, and energy conservation-on service quality from the perspective of employees at the General Electricity Company in Bani Walid.To achieve the study's objective, the researcher adopted a descriptive analytical approach.A questionnaire was used as the primary tool for data collection.A total of 60 questionnaires were distributed, and the data were analyzed using the SPSS v24 statistical software.Key statistical methods employed included Cronbach's Alpha, arithmetic mean, and simple linear regression analysis.The study concluded that GHRM practices-specifically green recruitment and selection, green training, green performance appraisal, green rewards and motivation, and energy conservation-have a statistically significant impact on service quality as perceived by employees at the General Electricity Company in Bani Walid.