Net Benefit Analysis of SAP Software Management Material Module Using Human Organization & Technology Model at PT Telkom Akses

This study evaluates the net benefits of the SAP Management Material Module at PT Telkom Akses using the Human, Organization, and Technology (HOT) Fit Model. The research aims to understand the impact of system quality, information quality, and service quality on net benefits through user satisfaction and organizational structure. The primary objective is to assess how these factors interact to enhance the effectiveness of the SAP system in inventory management. A quantitative survey involving 348 Warehouse PICs was conducted, and data were analyzed using Structural Equation Modeling (SEM) with SmartPLS software. The study found that all three factors—system quality, information quality, and service quality—positively impact net benefits through both user satisfaction and organizational structure, with significant support for all hypotheses tested. The findings suggest that improving technological infrastructure, user satisfaction, and organizational support are crucial for maximizing the SAP system’s net benefits. These results have practical implications for organizations aiming to optimize their digital systems, especially in the context of the telecommunications industry. The study highlights the importance of a holistic approach to system implementation, involving both human and organizational factors, to ensure long-term success and operational efficiency.