Quality management in construction processes – case study

Purpose: The purpose of this article is to analyze the possibilities for improving construction processes, aiming to identify problems and analyze them using simple quality management tools and methods. Design/methodology/approach: The article examines the need for quality improvement in various construction processes through a literature review and interviews with participants in construction processes. Then, a process for searching improvements in processes is proposed, considering simple quality management methods (flowchart, Ishikawa diagram, FMEA analysis, 5WHY). Findings: The results showed that construction processes are not perfect and contain aspects that require improvement. The proposed sequence of quality management methods provides an opportunity for a quick and easy analysis of the construction process, identifying the causes of errors during project implementation, which in turn allows for proposing solutions. Practical implications: Construction companies can use the simple methods proposed in the article to streamline their operations, enabling them to build more efficiently, safely, and easily. Originality/value: Many construction companies often do not consider process improvements and do not seek solutions that can yield significant effects without large efforts. Keywords: Construction, quality management, construction processes. Category of the paper: Case Study.