Experiencing Generative AI for Problem Structuring in a Decision-Making

This research presents an exploratory study on the use of Generative AI in structuring problems in a decision-making class. Employing a survey approach, 71 students reported on the experience of using Generative AI for decision-making structuring, in addition to widely used methods (e.g., literature reviews, interviews). The student experience was evaluated using sentiment analysis. The findings reveal that the proper use of Generative AI for problem structuring (e.g., before or after widely used methods) still needs to be determined. Also, while most students expressed a positive attitude toward the use of Generative AI, the sentiment analysis needs to be conducted with caution, given that commonly used approaches still fail to grasp both the subtleties and context of human responses.