Intelligent review collection and provider system: A RASA chatbot approach for e-commerce platforms

This research paper presents an innovative approach to collecting and analyzing customer reviews on an e-commerce platform using an open-source framework RASA for automated conversations. The study proposes an intelligent chatbot system that actively engages customers to gather detailed product reviews, providing a more interactive and user-friendly experience than traditional review collection methods. Our implementation demonstrates significant improvements in the review quality and will leverage the customer response rate compared to conventional methods.