Managing labour relations in the correctional services: HR practitioner perspectives

Orientation: Correctional services are high-stress, often violent environments marked by resource shortages, safety risks and deteriorating employee well-being. While much research focuses on the challenges faced by correctional officers, limited attention has been paid to human resource (HR) practitioners managing labour relations within this volatile context. Research purpose: The objective of this study was to explore the experiences of HR practitioners working in labour relations management in the correctional services. Motivation for the study: The study is motivated by the need to understand the impact of labour relations incidents as experienced by HR practitioners responsible for managing these practices in the correctional services. Research approach/design and method: A qualitative research approach was followed, implementing a qualitative descriptive design. A sample size of 21 participants was selected through purposive sampling. The data were gathered using semi-structured interviews; the recorded responses were transcribed verbatim and analysed using thematic analysis. Main findings: Three major themes emerged: frustration due to undervalued expertise and systemic constraints; emotional overload stemming from high job demands; and resistance to receiving constructive support. Practical/managerial implications: The study recommends individual, group and organisational interventions as practical strategies to support HR practitioners in the DCS. Contribution/value-add: The study emphasises the importance of providing support for HR practitioners managing taxing labour relations issues in the correctional services. Integrating mental health interventions into the context of labour relations management is essential for reducing the emotional toll on employees.