Conversational Analytics in Self-Service Data Platforms: Democratizing Enterprise Data Access Through Natural Language Interfaces

The exponential growth of enterprise data has fundamentally transformed organizational information landscapes, creating unprecedented challenges for effective data utilization across diverse business contexts. Traditional analytics platforms, despite their computational power, establish significant barriers for non-technical personnel through complex interfaces and specialized skill requirements. Conversational analytics emerges as a revolutionary paradigm within self-service data platforms, integrating advanced natural language processing technologies to democratize data access through intuitive dialogue-based interactions. This technological evolution encompasses sophisticated natural language understanding engines, semantic mapping layers, and intelligent response generation systems that collectively enable business users to interact with complex datasets using plain language queries. The implementation of conversational analytics addresses critical organizational challenges, including the analytics skills gap, prolonged time-to-insight delays, and systematic underutilization of valuable data assets. Enterprise adoption generates substantial benefits across multiple dimensions, including dramatic reductions in query response times, enhanced user adoption rates, and improved collaborative analytics capabilities. However, implementation faces significant challenges encompassing natural language processing complexities, data quality management, privacy and security concerns, user expectation alignment, scalability constraints, and enterprise system integration difficulties. The transformative potential of conversational analytics extends beyond mere technological convenience, fundamentally reshaping human-data interaction paradigms and enabling truly data-driven organizational cultures through accessible, intuitive, and democratized analytics platforms.

Authors

Publication Details

Journal
European Journal of Computer Science and Information Technology
Published
2025-05-15
DOI
https://doi.org/10.37745/ejcsit.2013/vol13n4694102
Primary Topic
Business Process Modeling and Analysis
Type
article
Field-Weighted Citation Impact
0.00
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article

Conversational Analytics in Self-Service Data Platforms: Democratizing Enterprise Data Access Through Natural Language Interfaces

Balusamy Chinnappaiyan
European Journal of Computer Science and Information Technology
Business Process Modeling and Analysis
article

Conversational Analytics in Self-Service Data Platforms: Democratizing Enterprise Data Access Through Natural Language Interfaces

Balusamy Chinnappaiyan
article en

Abstract

The exponential growth of enterprise data has fundamentally transformed organizational information landscapes, creating unprecedented challenges for effective data utilization across diverse business contexts. Traditional analytics platforms, despite their computational power, establish significant barriers for non-technical personnel through complex interfaces and specialized skill requirements. Conversational analytics emerges as a revolutionary paradigm within self-service data platforms, integrating advanced natural language processing technologies to democratize data access through intuitive dialogue-based interactions. This technological evolution encompasses sophisticated natural language understanding engines, semantic mapping layers, and intelligent response generation systems that collectively enable business users to interact with complex datasets using plain language queries. The implementation of conversational analytics addresses critical organizational challenges, including the analytics skills gap, prolonged time-to-insight delays, and systematic underutilization of valuable data assets. Enterprise adoption generates substantial benefits across multiple dimensions, including dramatic reductions in query response times, enhanced user adoption rates, and improved collaborative analytics capabilities. However, implementation faces significant challenges encompassing natural language processing complexities, data quality management, privacy and security concerns, user expectation alignment, scalability constraints, and enterprise system integration difficulties. The transformative potential of conversational analytics extends beyond mere technological convenience, fundamentally reshaping human-data interaction paradigms and enabling truly data-driven organizational cultures through accessible, intuitive, and democratized analytics platforms.

European Journal of Computer Science and Information TechnologyVol. 13(46)
Openalex Percentile: Top 74%
Business Process Modeling and Analysis
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Conversational Analytics in Self-Service Data Platforms: Democratizing Enterprise Data Access Through Natural Language Interfaces — Balusamy Chinnappaiyan · European Journal of Computer Science and Information Technology (2025) | TGRS Research Map | TGRS