Opportunities and Challenges of Generative AI Empowering the High-Quality Development of Elderly Care Services

推动养老服务高质量发展，是应对人口老龄化挑战、提升社会福祉的重要举措，而生成式AI的崛起为养老服务打开了一扇大门，带来了新的创新活力和发展空间。生成式AI通过技术创新引领、用户体验优化、服务模式升级与养老资源协同，共同驱动养老服务的全面革新，推动其迈向高质量发展的新阶段。但同时在应用中存在技术缺陷、用户不满、伦理风险、服务失衡等问题与挑战，需要重视技术稳健、改善用户体验、坚守伦理底线和加强社会保障，确保生成式AI与养老服务的有机结合，实现其对养老服务创新升级的有效赋能，促进其高质量发展。Promoting the high-quality development of elderly care services is a vital measure to address population aging and enhance social well-being. The rise of generative artificial intelligence (AI) has opened new pathways for innovation and expansion in the elderly care sector. By driving technological innovation, enhancing user experience, upgrading service models, and enabling coordinated resource integration, generative AI is catalyzing a comprehensive transformation in elderly care and ushering it into a new phase of high-quality development. However, its application also presents challenges, including technical limitations, user dissatisfaction, ethical risks, and service imbalances. Addressing these issues requires a focus on technical robustness, improved user-centered design, ethical safeguards, and enhanced social support mechanisms. Only through the organic integration of generative AI with elderly care can its potential be fully realized to effectively support innovation and promote sustainable, high-quality development in the sector.