A IMPORTÂNCIA EM MANTER O PADRÃO DE QUALIDADE NA PRESTAÇÃO DO SERVIÇO PÚBLICO
The aim of this study was to present a brief historical overview of developments in public administration over the years, highlighting how service quality has become afundamental tool for achieving both organizational and citizen-related goals.
Authors
- Cardoso Adriana Dias
Institutions
- Economie Publique (FR)
Publication Details
- Journal
- RCMOS - Revista Científica Multidisciplinar O Saber
- Published
- 2025-06-24
- DOI
- https://doi.org/10.51473/rcmos.v1i1.2025.1092
- Primary Topic
- Public Health in Brazil
- Type
- article
- Field-Weighted Citation Impact
- 0.00