The Relationship Between Anti-fragility and Employee Engagement: The Mediating Influence of Perceived Insider Status in the Service Industry

In the context of intelligent technology, the study aims to examine the influence of employees’ anti-fragility on perceived insider status and employee engagement, and explore the mediating role of perceived insider status. Employees in the hotel and tourism industry were investigated by random sampling, and 526 valid questionnaires were analyzed with exploratory and confirmatory factor analysis. Regression analysis was used to analyze the relationship between variables. The findings manifested that employees’ anti-fragility made a positive effect on perceived insider status and work engagement. Apart from the direct effect on work engagement, perceived insider status also mediated in the relationship between anti-fragility and work engagement. The study may advance the understanding of anti-fragility by empirically examining its impact on perceived insider status and employee engagement, and promote organizational innovation and market adaptability.