A STUDY ON THE IMPACT OF INFORMATION TECHNOLOGY(IT) ON BANKING SECTOR WITH REFERENCE TO SBI, HYDERABAD

Information Technology (IT) has transformed the State Bank of India (SBI), enhancing operational efficiency, customer service, and competitiveness. SBI uses IT tools such as mobile and internet banking, core banking solutions, ATMs, digital wallets, and AI to improve transaction speed, accuracy, risk management, and decision-making. Based on data from reports and surveys, the study finds a strong link between IT adoption and increased customer satisfaction, scalability, and rural outreach. Despite challenges like cybersecurity and resistance to change, SBI continues to lead in digital innovation through sustained IT investments.