Intelligent Enterprise Assistant AI Driven ChatBox
The Enterprise SaaS Management System is an AI-driven Enterprise SaaS Management System that combines the best of modern data engineering, cloud and natural language processing to improve enterprise software management. It solves the problem of managing several SaaS applications in the high scale of the enterprises by offering a whole platform, which involves real time data processing, intuitive dashboard visualization, and an AI powered chatbot interface. Besides, the architecture is comprised of four key components: a graph based data model, a two phase data pipeline, a responsive web based dashboard and an intelligent chatbot. By efficiently capturing intricate relationship between departments, applications, users, etc., and multi cloud infrastructure, graph data model provides a good way of complex query processing. Apache Kafka and Debezium are used to build a data pipeline that captures real time changes from PostgreSQL and MongoDB database. The data is stored in MinIO, and Apache Spark processes and transforms them before further cleansing and structuring in PySpark. The data is processed and the final processed data is held in a PostgreSQL database. Powered by Hugging Face’s stellaen 1.5B 5 model and LangChain, the system’s AI driven chatbot enables natural language interactions, query optimization and accurate SQL generation with GPT 3.5. In the way of initial results, enterprise SaaS management has been enhanced in terms of efficiency, administrative effort, user experience, as they are real time processing along with artificial intelligence.
Authors
- S. Rajkumar (ORCID: https://orcid.org/0000-0002-6544-3852)
- M. Jaiganesh
- D Saktheeswari
- C S Sivagnanasankar
- Sri Sakthi C B
Institutions
- Karpagam Academy of Higher Education (IN)
Publication Details
- Published
- 2025-05-21
- DOI
- https://doi.org/10.1109/icaiss61471.2025.11042157
- Primary Topic
- E-commerce and Technology Innovations
- Type
- article
- Field-Weighted Citation Impact
- 0.00