Digital Transformation at AIIMS: Evaluating E-Governance for Transparency and Accountability

With the rise of digital transformation, public institutions like hospitals have been transformed. One important instrument that has developed to improve transparency and accountability is e-Governance. The purpose of this study is to assess the effects of e-Governance on various parties involved in healthcare delivery and administration at the all India Institute of Medical Sciences (AIIMS). Using a descriptive-analytical approach, this paper examines how the all India Institute of Medical Sciences (AIIMS) has improved openness and accountability through the use of electronic governance (e-Governance). In a mixed-methods study, 150 people (including patients, healthcare providers, and administrative staff) were surveyed using a predetermined format; secondary data came from a variety of sources, including official papers, policy guidelines, academic literature, and government records. Descriptive statistics were used for data analysis.