THE USE OF QUIZ CREATOR SOFTWARE AS AN EDUCATIONAL TOOL IN PROFESSIONAL LEARNING ENVIRONMENTS

Technology has become an indispensable ally in education, especially for the digital generation, which demands active and interactive methodologies. This study investigates the applicability of Quiz Creator, an online real-time question-and-answer software, as a tool to optimize the teaching and learning process in a vocational education context. The action research was conducted with young apprentices at SENAC – Ponta Grossa Unit, in the Commercial Professional Apprenticeship in Supermarket Services course, aiming to assess how gamification can impact content assimilation regarding customer service. The methodology involved dividing students into groups, who engaged in readings, seminars, and the creation of interactive quizzes on the covered topics. The activity culminated in a competition among teams, encouraging active participation and quick thinking. The results showed increased engagement, collaboration, and content retention, with progressive improvement in students' performance throughout the quiz stages. It was observed that the use of ICTs promotes meaningful learning and transforms the educational environment, making it more engaging and efficient. The study reinforces the potential of digital tools to innovate in vocational education, providing a dynamic and stimulating learning experience.